{"id":2046,"date":"2025-05-26T10:06:25","date_gmt":"2025-05-26T08:06:25","guid":{"rendered":"https:\/\/www.les-varennes.com\/faq\/"},"modified":"2025-10-15T14:19:36","modified_gmt":"2025-10-15T12:19:36","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.les-varennes.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"diaporama-header align-full\"><div class=\"gallery\"><figure class=\"gallery__item\"><picture><source srcset=\"https:\/\/www.les-varennes.com\/wp-content\/uploads\/2025\/05\/AdobeStock_35917507-3-420x236.webp\" media=\"(max-width: 210px)\"><source srcset=\"https:\/\/www.les-varennes.com\/wp-content\/uploads\/2025\/05\/AdobeStock_35917507-3-850x478.webp\" media=\"(max-width: 420px)\"><source srcset=\"https:\/\/www.les-varennes.com\/wp-content\/uploads\/2025\/05\/AdobeStock_35917507-3-768x432.webp\" media=\"(max-width: 850px)\"><source srcset=\"https:\/\/www.les-varennes.com\/wp-content\/uploads\/2025\/05\/AdobeStock_35917507-3-1024x576.webp\" media=\"(max-width: 1024px)\"><source srcset=\"https:\/\/www.les-varennes.com\/wp-content\/uploads\/2025\/05\/AdobeStock_35917507-3.webp\" media=\"(min-width: 1025px)\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.les-varennes.com\/wp-content\/uploads\/2025\/05\/AdobeStock_35917507-3-420x236.webp\" width=\"420\" height=\"210\"><\/picture><\/figure><\/div><div class=\"diaporama-header__inner\"><\/div><\/div>\n\n<h1 style=\"color: var(--turquoise);\">Frequently asked questions<\/h1>\n\n\r\n    <section class=\"faq\">\r\n      \r\n\t    <div class=\"faq__searchbar\">\r\n            <input type=\"text\" autocomplete=\"off\" placeholder=\"Search for a question...\" id=\"searchBar\">\r\n            <span class=\"faq__searchbar__reset\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 512A256 256 0 1 0 256 0a256 256 0 1 0 0 512zM175 175c9.4-9.4 24.6-9.4 33.9 0l47 47 47-47c9.4-9.4 24.6-9.4 33.9 0s9.4 24.6 0 33.9l-47 47 47 47c9.4 9.4 9.4 24.6 0 33.9s-24.6 9.4-33.9 0l-47-47-47 47c-9.4 9.4-24.6 9.4-33.9 0s-9.4-24.6 0-33.9l47-47-47-47c-9.4-9.4-9.4-24.6 0-33.9z\"\/><\/svg><\/span>\r\n        <\/div>\r\n\r\n        <div class=\"faq__filtres\">\r\n            <div class=\"faq__filtres__item\">\r\n                <input type=\"radio\" id=\"tout\" name=\"filtres-faq\" checked\/>\r\n                <label for=\"tout\">All<\/label>\r\n            <\/div>\r\n\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"rentals\" name=\"filtres-faq\"\/>\r\n                    <label for=\"rentals\">Rentals<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"practical-information\" name=\"filtres-faq\"\/>\r\n                    <label for=\"practical-information\">Practical information<\/label>\r\n                <\/div>\r\n             \r\n                <div class=\"faq__filtres__item\">\r\n                    <input type=\"radio\" id=\"reservation\" name=\"filtres-faq\"\/>\r\n                    <label for=\"reservation\">Reservation<\/label>\r\n                <\/div>\r\n                    <\/div>\r\n\r\n        \r\n\r\n                <div class=\"faq__item\" data-cat=\"rentals\" data-track=\"question-is-tv-available-in-mobile-homes\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is TV available in mobile homes?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><strong>Yes<\/strong>, in all mobile homes rented directly from the campsite.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"rentals\" data-track=\"question-should-i-bring-my-own-sheets\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Should I bring my own sheets?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p data-start=\"103\" data-end=\"181\">All our accommodations are equipped with duvets or blankets and pillows.<\/p>\n<p data-start=\"183\" data-end=\"275\">Bed linen and towels are provided only in the Oc\u00e9ane, Grand Large, and \u00c9vasion models.<\/p>\n<p data-start=\"277\" data-end=\"412\">They can also be rented (subject to availability). The rental rate is \u20ac18 for a bed linen set and \u20ac12 for a towel and bath mat set.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-can-i-go-to-the-pool-wearing-swimming-trunks\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I go to the pool wearing swimming trunks?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Swimming shorts are permitted in our aquatic area.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-is-the-pool-heated\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is the pool heated?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The indoor pool and paddling pool are heated from April to September. The outdoor pool is heated from mid-June to mid-September. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"practical-information\" data-track=\"question-is-there-wi-fi-throughout-the-campsite-and-is-there-a-charge\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Is there Wi-fi throughout the campsite and is there a charge?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Yes, Wi-fi is available free of charge throughout the campsite.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-how-long-do-i-have-to-pay-the-balance-of-my-stay\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How long do I have to pay the balance of my stay?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Your balance must be paid no later than 1 month before your arrival on our site for mobile home rentals and camping pitches. If you book less than one month in advance, we ask you to pay the total amount of your stay by credit card only. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-im-not-18-yet-can-i-bring-my-friends-to-your-school\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>I&#8217;m not 18 yet. Can I bring my friends to your school?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Please note that we only accept minors accompanied by their legal guardians for the duration of their stay.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-how-many-people-can-fit-on-a-bare-pitch\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How many people can fit on a bare pitch?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>Rates are for a <strong>maximum of 6 people<\/strong>.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-what-if-i-have-vacation-vouchers\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What if I have vacation vouchers?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>The deposit must be sent within 7 days of booking. The balance must be sent up to 1 month before arrival. <strong>Send by registered letter with acknowledgement of receipt<\/strong>. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-ive-taken-out-cancellation-cover-can-i-cancel-my-holiday-and-still-get-my-money-back\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>I&#8217;ve taken out Cancellation cover, can I cancel my holiday and still get my money back?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You can cancel your stay if you have taken out the cancellation guarantee. You will <strong>only<\/strong> be reimbursed <strong>if the reason for your cancellation is covered by the<\/strong> cancellation guarantee. <\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-what-are-the-arrival-and-departure-times\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What are the arrival and departure times?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><strong>Mobile home rentals: <\/strong>Arrivals from 4pm &#8211; Departures no later than 10am.<\/p>\n<p><strong>Bare pitches<\/strong>: Arrivals from 2pm and departures before 12am.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-how-is-the-finish-organized\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>How is the finish organized?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>When you arrive, <strong>please park outside the campsite<\/strong> and come to reception to check in, to avoid any traffic jams at the entrance gates.<\/p>\n<p>Please bring <strong>your booking confirmation or<\/strong> <strong>customer <\/strong> <strong>reference<\/strong> <strong>and your deposit payment <\/strong>in the form of a bank imprint or cash. <strong><em>(bank checks are not accepted).<\/em><\/strong><\/p>\n<p>The campsite will refuse access to rental accommodation to persons not registered on the booking contract or if the number of persons exceeds the capacity of the accommodation rented.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-what-should-i-do-if-i-arrive-late\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>What should I do if I arrive late?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p>You must inform the campsite as soon as possible, who will inform you of the procedure to follow.<\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n\r\n                <div class=\"faq__item\" data-cat=\"reservation\" data-track=\"question-can-i-bring-a-pet-to-your-facility\">\r\n                    <div class=\"faq__item__question\">\r\n                        <p>Can I bring a pet to your facility?<\/p>\n                    <\/div>\r\n\r\n                    <div class=\"faq__item__reponse\">\r\n                        <p><strong>Dogs under 10 kg are welcome in our campsite<\/strong>. Please contact the campsite for <strong>further <\/strong>information. Vaccination records must be up-to-date. NACs (New Pets), cats and category 1 and 2 animals are not accepted. <strong>Keeping a leash on the campsite is compulsory.<\/strong><\/p>\n                    <\/div>\r\n                <\/div>\r\n\r\n            \r\n    <\/section>\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.les-varennes.com\/en\/wp-json\/wp\/v2\/pages\/2046"}],"collection":[{"href":"https:\/\/www.les-varennes.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.les-varennes.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.les-varennes.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.les-varennes.com\/en\/wp-json\/wp\/v2\/comments?post=2046"}],"version-history":[{"count":3,"href":"https:\/\/www.les-varennes.com\/en\/wp-json\/wp\/v2\/pages\/2046\/revisions"}],"predecessor-version":[{"id":2296,"href":"https:\/\/www.les-varennes.com\/en\/wp-json\/wp\/v2\/pages\/2046\/revisions\/2296"}],"wp:attachment":[{"href":"https:\/\/www.les-varennes.com\/en\/wp-json\/wp\/v2\/media?parent=2046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}